FAQ
Shopping Experience & General Information
Benifits of Creating Account
You can browse our website and add items to your basket without creating an account, and can place the order with guest checkout.
But creating a member account will provide you with the following benefits:
Making Shopping process easier
Save delivery addresses
View all previous orders from your account
Check your order status before it’s shipped
Share your Experience with Us
Tassur loves to hear from you incase of any inconvinience, please reach out to our customer service team for assistance by emailing us at hello@tassurofficial.com or you can whatsapp us at +92 333 0272325.
Placing Order & Payments Information
Order Confirmation & Order Details
Tassur official eStore uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.
What Payment Methods Are Accepted
At Tassur official eStore we have Cash On Delivery (Only in Pakistan)
Online bank transfer(Bank account details will be share via email)
Debit - Credit Card
Discount Codes not Working
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Further, Tassur loves to hear from you incase of any inconvinience, please reach out to our customer service team for assistance by emailing us at hello@tassurofficial.com or you can whatsapp us at +92 336 1030003.
Shipping & Returns
incase you're not available at time of delivery
Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to Tassur’s head office and you will get the email or call confirmation.
How many day take for shipping?
For standard shipping, you should receive your order within 4-5 business days.
How do I Exchange an item?
Please see our Returns policy information with full returns instructions Visit Here
Tassur Shipping Options
We ship worldwide! For international orders shipping will be added to your total at the checkout. Shipping charges may vary with location and order value.
We ship from 7 warehouses around the SINDH PAKISTAN. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Incase you recieved incomplete order
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance by emailing us at hello@tassurofficial.comor you can whatsapp us at +92 336 1030003.
Recieving wrong order items
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. please reach out to our customer service team by emailing us at hello@tassurofficial.com or you can whatsapp us at +92 336 1030003. so that they can work to get you your goods as soon as possible.
